Policy: The Community Manager’s responsibility is to see that the office is neat, clean, and ready for business at all hours during the day.
CLEANING PROCEDURES
Office personnel will be responsible for cleaning the office. Daily duties to be performed prior to business or after office hours are, but not limited to:
- Carpet Vacuumed
- Trash Baskets Emptied
- Office Windows and Entry Glass Doors Cleaned
- Refreshments Replenished throughout the Day and Cleaned
SIGNAGE / DÉCOR
- All permanent signs should be well maintained, branded and straight and approved in advance by the Director of Property
- Signage with a date must reflect the current year
Each property should have a permanent sign to post when it is necessary to leave the office.
- Current business license should be framed and displayed in Manager’s office
- Any permanent changes to any furniture, fixtures or décor on property must be approved in advance by the Director of Property Management
- Examples of required office signage is in the Forms
DESKS
- Property files and records should never be left in view of prospects or residents.
- Desks should be free of Limit personal items.
- Unnecessary pens, paper, forms, , should be placed in drawers.
SMOKING
- No smoking is allowed in any office, shop, or unit at any time, including after hours.
- Designated smoking areas for the public should be provided in an area away from the office, prospects, or residents’ path.
- Management and maintenance employees are not permitted to smoke in any area that a prospect, resident, or guest may occupy or use.
ATMOSPHERE
- Music should be used to make the office more appealing. Volume should be low so verbal communication is not impeded.
- Consult your Regional Manager if there is a question as to the appropriateness of a particular type of
- The office should be free of offensive odors and should smell fresh. Do NOT burn candles.
MAIL AND DELIVERIES
- Drop boxes are not permitted at all properties. Review specific property guidelines with the property’s Regional Director.
- Do not pile boxes or envelopes on the front desk or office.
- Maintenance deliveries must go directly to the maintenance shop.
- Resident packages should be kept locked and organized by building and unit number.
- Use a Package Log to document the receipt of the resident. Write the apartment numbers of each package on a separate line on the log. An example of a Package Log is in the Forms Section of the Manual.
- A communication to residents shall be sent weekly to notify them of any package delivery.
- When a resident comes to the office to pick up a package, employees should find the package for the resident and give it to him/her. Residents should not be allowed to retrieve their
REFRESHMENTS
- Complimentary coffee, water and snacks should be made available during business hours for prospects and residents. Be certain that they are kept fresh and
- WOW Fridges should be well-stocked at all times and may include drinks, snacks, and bottled water in the model apartment for prospects and residents.
KITCHEN
- Keep clean at all times.
- The sink must always be empty of dirty
LUNCHES/SNACKS
- No one is allowed to eat at his/her desk, visible to prospects, residents, and guests.
- If no place is available for lunches or snacks, a designated break area can be created as long as it isn’t visible to any prospect, resident, or guest.
- NEVER EAT ON THE LEASING FLOOR OR IN COMMON AREAS.
Company Computers
- Keep leasing and service tablets at the property.
- Lock tablets up
- Log off desktop computers and leave desktop computers ON.